Services and Goods Terms and Conditions (including Returns Policy)
(This document is General Data Protection Regulation (GDPR) compliant. If you wish, you may print one copy of these terms and conditions)
Please read this services and goods terms and conditions policy carefully.
As I can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions carefully to ensure they contain all you want and there is nothing with which you are not happy. If you are unsure about anything, then please email me here or telephone me on +44 (0) 1223967936. I will endeavour to respond to your message as quickly as practicable.
These Terms and Conditions will apply to the purchase of the Services and Goods by you (the Consumer or Client, you or your) from me. I am James Taylor-Loftus trading as James Taylor-Loftus, a Freelance writer, editor, and proofreader, of Taylor House, 66 Barrier Bank, Cowbit, Spalding, Lincolnshire, PE12 6AQ with the email address James.Taylor-Loftus@protonmail.com (me, my, or I). The term ‘trading as James Taylor-Loftus’ shall hereafter in these Terms and Conditions be synonymous with every use of the name James Taylor-Loftus and shall have the same meaning.
These are the terms on which I sell all Services and Goods to you. By ordering any of my Services and Goods, you agree to be bound by these Terms and Conditions. You can only purchase the Services and Goods from this Website if you are eligible to enter into a contract and are at least 18 years of age. By using this Website and agreeing to these terms and conditions, you represent and warrant you are at least 18 years of age.
Client means a person or organisation using the services of a professional person or company.
Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and me for the supply of the Services or Goods;
Delivery Location means my premises or other location (including electronic) where I will supply the Services or Goods, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to you (the recipient), enables you to store the data in a way accessible for future reference for a period that is long enough for the information, and allows the unchanged reproduction of the data stored;
Freelance means self-employed and who is hired to work for different companies or individuals on particular assignments.
Freelancer means a person who works and earns their living as a freelance.
Goods mean the Goods advertised on this Website that I supply to you (i) with any Service, or (ii) I provide to you independent of any Service, and of the number and description as set out in the Order;
Order means your Order for the Services or Goods from me as submitted following the step-by-step process set out on this Website;
Services mean the Services advertised on this Website, inclusive of any applicable, associated Goods, in the number and description set out in the Order. Services include, but are not limited to, copy-editing, proofreading, and ghostwriting.
Website means this Website accessible at https://jamestaylorloftus.com on which I advertise my Services and Goods.
Services and Goods
The description of the Services and Goods is as set out on this Website, catalogues, brochures or other forms of advertisement. Any description is for illustrative purposes only and, in the case of Goods, there may be small discrepancies in the size and colour of any Goods supplied.
In the case of Services and Goods made to your individual (bespoke) requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Services and Goods which appear on this Website are subject to availability.
I can make changes to the Services or Goods which are necessary to comply with any applicable law or safety requirement. I will notify you of these changes without undue delay, and by using a method, or methods, I consider to be the most appropriate.
I confirm, as a Freelancer, that I am self-employed and am responsible for my income tax and National Insurance contributions, and for paying VAT (where applicable) and that I will not (in the case of Services) claim any benefits granted by a Consumer or Client to their employee’s.
I confirm I am covered by professional indemnity insurance specific to my work as a self-employed Freelancer.
You must co-operate with me in all matters relating to the provision of my Services or Goods, and provide me with all information necessary to perform the Services or deliver the Goods, and obtain any required licenses and consents (unless otherwise agreed).
Failure to comply with the above constitutes a default by you (the Consumer or Client) which entitles me to suspend performance of the Services or provision of any Goods. The suspension will apply until you remedy it or if you fail to correct it following my request, I can terminate the Contract between us with immediate effect on written notice to you, which includes written notice by email.
I retain and use all information strictly under my Privacy and Cookies Policy, details of which I have provided here (opens in a separate tab window). See also the ‘Privacy’ section of these Terms and Conditions.
I may contact you by using email or other electronic communication methods and by pre-paid post, and you expressly agree to this.
Basis of sale
The description of the Services and Goods on this Website does not constitute a contractual offer to sell the Services or Goods. When you place an Order on this Website, I can reject it for any reason, although I will attempt to tell you the reason(s) without undue delay.
Concerning Services, the Consumer or Client is under no obligation to offer work to me as a Freelancer. Neither am I, as a Freelancer, under any obligation to accept work submitted to me by the Consumer or Client.
Any Contract made between you as a Consumer or Client and I as a Freelancer is a distance contract (i.e. involving ‘remote’ work by me) for any Services entered into by you. You agree there is no obligation placed upon me to attend your premises or any other location nominated by you or anyone acting on your behalf, for the delivery of those Services.
Where I am providing Services to you as a Consumer or Client, you agree you will reimburse me as a Freelancer for agreed reasonable expenses over and above usual expenses incurred in the process of my editorial work. ‘Editorial work’ means, but is not limited to, copy-editing, proofreading and any other job that would typically be considered to be editorial in nature.
The Order process is as set out on this Website. Each step allows you to check and amend any errors before final submission of the Order. It is your responsibility to verify you have used the ordering process correctly.
A Contract becomes formed for the sale of Services or Goods ordered when you receive an email from me confirming the Order (Order Confirmation). You must ensure the Order Confirmation is complete and accurate and inform me immediately of any error(s). I am not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to me giving you confirmation of the Contract through an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before the performance begins of any of the Services.
Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 14 days from its date of notification to you unless I expressly withdraw it at an earlier time.
No variation of the Contract, whether about the description of the Services or Goods, Fees or otherwise, can be made after it has been entered into unless we agree to the variation in writing.
I will provide Services as a Freelancer, as mutually agreed, to you as the Consumer or Client as confirmed by you in the Order or as otherwise agreed in writing (including by email).
My work for Services will be carried out unsupervised at such times and places as determined by me, using my equipment and other resources.
Any content created by me as a Freelancer as part of copy-editing, proofreading, ghostwriting or project management Services will become the copyright of the Consumer or Client unless otherwise agreed.
As a Freelancer, if I have made a substantial contribution to the copy-editing, proofreading, ghostwriting or project management (whichever applies) of the work forming the Services to you as a Consumer or Client, I will be entitled to receive one free copy of the work, and you expressly agree to this.
I intend that these Terms and Conditions apply to a Contract primarily entered into by you as a Consumer or Client acting in an individual capacity. If this is not the case, you must tell me, so I can provide you with a different Contract with terms which are more appropriate for you and which might, in some respects, be better for you, for example by giving you rights as a business.
Fees, prices and payment
The fee (Fee or Fees) for the Services, the Price (Price or Prices) of any Goods (if part of the Services but not included in the Fees) and the Price for Goods not forming part of any Service, and any additional delivery or other charges, is that set out on this Website. On the date I accept the Order, Fees and Prices will apply, or at a time when I may otherwise agree on an alternative Fee or Price in writing. I may calculate Fees for Services on a fixed (flat) rate for a job, on an hourly or daily rate, or as otherwise agreed between you as the Consumer or Client and myself as a Freelancer, before I accept the Order and the Contract.
As I am not currently Value Added Tax (VAT) registered, Fees, Prices and other charges are free of the application of any VAT. You will not be charged VAT.
Where applicable, you must pay by submitting your credit or debit card details with your Order, and I can take payment immediately or otherwise before delivery of the Services or Goods.
I will base the Fee to you as a Consumer or Client for Services on the description and brief provided by you for the work required of me as a Freelancer.
If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent to me that significantly more work is required than had been anticipated in the preliminary discussion and brief with and from you, I may renegotiate the fee and/or the deadline with you, and you expressly agree to this.
Similarly, if, during the term of my work as a Freelancer offering Services to you, additional tasks are requested by you as the Consumer or Client, I may renegotiate the fee or the deadline or both, and you expressly agree to this.
Concerning Services, if the project is lengthy, I may invoice you periodically for completed stages subject to a frequency and amount agreed between us.
Unless agreed otherwise at the outset, you must make a total payment to me for any bespoke (personalised) Services I have supplied to you under the following terms:
(a) within 60 days if you are a private business Client, and
(b) within 30 days if you are a general Consumer.
(c) the credit period begins on delivery by me of the Services in full to you (except for work agreed in instalments and also subject to periodic payments decided in advance between us) or on receipt of my invoice, whichever is the later.
(d) Services purchased by you as a Consumer or Client in the shop of this Website are subject to payment being made by you at the time of the Order. Your statutory rights are not affected.
(e) payment, where applicable, is in keeping with the Late Payment of Commercial Debts (interest) Act 1998 (amended 2002 and 2013).
(f) You agree that late payment by you for bespoke (personalised) Services (beyond 60 or 30 days, as applicable) provided by me will entitle me to add a compensation Fee in addition to the total Fee stated in the invoice I have presented to you. Where the size of the outstanding debt is up to £999.99, the compensation amount will be £40.00. Where the size of the unpaid debt is from £1,000.00 and up to £9,999.99, the compensation amount will be £70.00.
I will deliver the Services, including any Goods forming part of those Services or not part of any Services, to the Delivery Location (physical or electronic) for the agreed Fee or Price and by the time or within the agreed period or, failing any agreement:
(a) in the case of Services, within a reasonable time and without undue delay; and
(b) in the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which you have entered into the Contract.
In addition to any other remedies open to you, If my work for you as a Freelancer is considered by you to be unsatisfactory in the provision of any Services, I will rectify the work in my own time and at my own expense.
In any case, regardless of events beyond my control, if I do not deliver the Services on time, you can require me to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
In any case, regardless of events beyond my control, if I do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
(a) I have refused to provide the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time you made the Contract, or you said to me before you made the Contract that delivery on time was essential; or
(b) after I have failed to deliver on time, you have specified a later period which is appropriate to the circumstances, and I have not done so within that period.
If you treat the Contract at an end, I will (in addition to other remedies) promptly return all payments made under the Contract.
If you were entitled to treat the Contract at an end, but do not do so, I would not prevent you from cancelling the Order for any Goods or rejecting Goods I have had delivered to you. If you do this, I will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If I have had the Goods delivered to you, you must return them to me by mail or allow me to collect them from you (if appropriate). If you are sending back the Goods to me, I will pay the costs of any such return at a standard mail rate, similar to the service I used for first delivering the Goods to you. You agree to pay the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by me.
If any Goods form a commercial unit (a unit is a commercial unit if the division of the unit would materially impair the value of the Goods or the character of the unit) you cannot cancel or reject the Order for some of the Goods without also invalidating or rejecting the Order for the rest of them.
I currently deliver Goods to England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands free of any duties or taxes. For delivery of my Goods to any country outside of these areas, i.e. the rest of the world as selectable in the checkout section of this Website, you may need to pay import duties or other taxes, as I will not be responsible for paying them. You are responsible for checking any such import duties or additional fees that may be applicable in your particular circumstances.
You agree I may deliver the Goods in instalments if I have suffered a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of mine, to take delivery of the Goods at the delivery location stipulated by you in the Order (the Delivery Location), I may charge the reasonable costs of storing and redelivering them as appropriate.
The Goods will become your responsibility from the completion of delivery or following collection by you or an agreed nominee acting on your behalf. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and title
Risk of damage to, or loss of, any Goods will pass to you when I have the Goods delivered to you, or when collected by you or an agreed nominee acting on your behalf.
You do not own the Goods until I have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, I can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow me to collect them, as appropriate.
Withdrawal, returns and cancellation
You can withdraw the Order by telling me before you make the Contract if you merely wish to change your mind and without giving me a reason, and without incurring any liability.
You can cancel the Contract except for any Goods which are made bespoke to your unique requirements (the Returns Right). Do so by telling me no later than 14 calendar days from the day you entered into the Contract, if you merely wish to change your mind and without giving me a reason, and without liability, except in that case, you must return to my premises any Goods in undamaged condition at your expense. Then I must without delay refund to you the price for those Goods (and any associated Services) which you have paid for in advance, but I can retain any separate delivery charge. Your rights are not affected when the reason for the cancellation is any defective Goods. The Returns Right is different and distinct from the Cancellation Rights below.
Any Contract is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply to a contract for the following Goods (with no others) in the following circumstances:
(a) bespoke goods I make to your specifications or are distinctly personalised;
(b) goods which are liable to deteriorate or expire rapidly.
Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
(a) in the case of any Sales Contract, if the Goods become mixed inseparably (according to their nature) with other items after delivery.
Right to cancel
Subject as stated in these Terms and Conditions, you can cancel this Contract for Goods within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier you have indicated obtains physical possession of the last of the Goods. In a contract for the supply of Services (bespoke/personalised or otherwise, with or without a Goods element), the cancellation period will expire 14 days from the day you entered into the Contract. In a Contract for the supply of Goods over time (i.e. subscriptions), the right to cancel will be 14 days after the first delivery.
To exercise the right to cancel, you must inform me of your decision to cancel this Contract by a clear statement setting out your choice (e.g. a letter sent by post, or by email). You can print off, complete and mail the attached Model Cancellation Form (at the end of these Terms and Conditions), but using this is not obligatory. In any event, you must be able to show clear evidence of when you made the cancellation, so you may decide to use the Model Cancellation Form I have provided, using either the method just outlined or the method shown immediately below.
You can also electronically fill in and submit the Model Cancellation Form giving a clear statement of your decision to cancel your Contract by using the online form submission service (at the end of these Terms and Conditions). If you use this option, I will communicate to you an acknowledgement of receipt of your cancellation in a Durable Medium (e.g. by email) without delay.
It is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired, which will meet the cancellation deadline.
Commencement of Services in the cancellation period
I must not begin the supply of a Service (being part of the Services) before the end of the cancellation period unless you have made an express request for the Service.
Effects of cancellation in the cancellation period
Except as set out below, if you cancel this Contract, I will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of service other than the least expensive type of standard delivery offered by me).
Payment for Services commenced during the cancellation period
Where a Service is supplied (being part of the Service) before the end of the cancellation period in response to your express request to do so, you must pay an amount for the supply of the Service for the period for which it is supplied, ending with the time when you inform me of your decision to cancel the Contract. This amount is in proportion to what I have provided in comparison with the full coverage of the Contract. I will calculate this amount from the total price agreed in the Contract, or, if the total cost were to be excessive, based on the market value of the service that has been supplied, calculated by comparing prices for equivalent services provided by other traders. You will bear no cost for the supply of that Service, in full or in part, in this cancellation period if I do not provide that Service in response to such a request.
Deduction for Goods supplied
I may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g. it goes beyond the level that might be reasonably allowed in a shop). Such a deduction is appropriate because you are liable for that loss and, if that deduction is not made, you must pay me the amount of that loss.
Timing of reimbursement
If I have not offered to collect the Goods, I will make the reimbursement without undue delay, and not later than:
(a) 14 days after the day I receive back from you any Goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
If I have offered to collect the Goods or if no Goods were supplied or to be supplied (i.e. it is a Contract for the supply of Services only), I will make the reimbursement without undue delay, and not later than 14 days after the day on which I am informed about your decision to cancel the Contract.
I will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to me at Taylor House, 66 Barrier Bank, Cowbit, Spalding, Lincolnshire, PE12 6AQ, United Kingdom without delay and in any event not later than 14 days from the day on which you communicate to me your cancellation of the Contract. You will meet the deadline if you return the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of sending back the Goods. The full postal address will be provided to you by me when Goods are ready to be returned by post or in person.
For these Cancellation Rights, these words have the following meanings:
(a) distance contract means a Contract concluded between a trader and a consumer or Client under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the Consumer or Client, with the exclusive use of one or more means of distance communication up to and including the time at which we conclude the Contract;
(b) sales contract means a Contract under which a trader transfers or agrees to transfer the ownership of Goods to a Consumer or Client and the Consumer or Client pays or agrees to pay the price, including any Contract that has both Goods and Services as its object.
I have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
Upon delivery, the Goods will:
(a) be of satisfactory quality;
(b) be reasonably fit for any particular purpose for which you buy the Goods which, before you made the Contract, you made known to me (unless you do not actually rely, or it is unreasonable for you to rely, on my skill and judgement) and be fit for any purpose held out by me or set out in the Contract; and
(c) conform to their description.
It is not a failure to conform if it has its origins in your materials.
I will supply the Services and Goods with reasonable skill and care.
Concerning the Services, anything I say or write to you, or anything someone else says or writes to you on my behalf, about the Services or me, is a term of the Contract (which I must comply with). This applies if you take it into account when deciding to enter into a Contract, or when making any decision about the Services after entering into a Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by me or on behalf of me on the same occasion, and any change to it that we have expressly agreed between us (before entering into a Contract, or later).
Duration, termination and suspension
The Contract continues as long as it takes me to perform the Services or provide the Goods.
Either the Consumer or Client or I have the right to suspend or terminate the Contract for Services at any time by a written notice of suspension or termination to the other if that other:
(a) commits a serious breach, or series of them resulting in a severe violation of the Contract, and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
(b) is subject to any step towards bankruptcy or liquidation.
On termination of the Contract for any reason, any of my respective remaining rights and liabilities will not be affected.
Successors and my sub-contractors
Either party can transfer the benefit of a Contract to someone else and will remain liable to the other for its obligations under the Contract. I will be responsible for the acts of any sub-contractor(s) whom I choose to help perform my duties.
I guarantee that the subcontractor will complete any work I subcontract on behalf of the Consumer or Client (with their prior awareness and approval) to the same standard, schedule and budget and with the same conditions of confidentiality applied to me.
Circumstances beyond the control of either party
In the event of any failure by a party because of something beyond its reasonable control:
(a) the party will advise the other party as soon as reasonably practicable; and
(b) the party’s obligations will be suspended so far as is reasonable, provided that that party will act justly, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Consumer’s or Client’s above rights relating to delivery (and the right to cancel below).
These Terms and Conditions should be read alongside, and are in addition to my policies, including my Website Terms and Conditions Policy, found at https://jamestaylorloftus.com/website-terms-conditions, and my Privacy and Cookies Policy, found at https://jamestaylorloftus.com/privacy-cookies-policy.
For these Terms and Conditions:
(a) ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
(b) ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
(c) ‘Data Controller’, ‘Personal Data’, and ‘Processing’ shall have the same meaning as in the GDPR.
I am a Data Controller of the Personal Data I Process in providing the Services and Goods to you.
Where you supply Personal Data to me so I can provide the Services and Goods to you, and I Process that Personal Data in the course of providing the Services or Goods to you, I will comply with my obligations imposed by the Data Protection Laws:
(a) before or at the time of collecting Personal Data, I will identify the purpose(s) for which I am gathering the information;
(b) I will only Process Personal Data for the use(s) I make known;
(c) I will respect your rights concerning your Personal Data; and
(d) I will implement technical and organisational measures to ensure your Personal Data is secure.
Concerning Services, the nature and content of the work will be kept confidential and not made known to anyone other than you as the Consumer or Client or your contractors without prior written permission.
Concerning Services, as the Consumer or Client you expressly agree I may use your name, either full or in part (and where appropriate, professional or job title, country of location, and a summary description of the Service provided) for inclusion on this Website or in my promotional material or both. The information so used will not include your physical trading address or place of residence, age or date of birth, email address(es) or telephone number(s) or any other personally identifiable information.
Concerning Services and Goods, as the Consumer or Client you expressly agree I may use any testimonial by you for inclusion on this Website or in my promotional material or both, subject to the conditions detailed in the previous paragraph relating to Services.
For any enquiries or complaints regarding data privacy, you can contact me as the Data Protection Officer at the following email address: James.Taylor-Loftus@protonmail.com.
I do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of my other legal obligations. Subject to this, I am not liable for (i) loss which was not reasonably foreseeable to both parties at the time you make a Contract, or (ii) loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer. I consider you to be primarily a Consumer because I believe you are not buying the Services or Goods wholly or mainly for your business, trade, craft, or profession.
Governing law, jurisdiction, complaints and general
This agreement is subject to the laws of England and Wales (and of the laws of Scotland and Northern Ireland, as appropriate), including any non-contractual matters. Both the Consumer or Client, and myself as a Freelancer, agree to submit to the jurisdiction of the English and Welsh courts (and to the jurisdiction of the courts of Scotland and Northern Ireland, as applicable).
You can submit a dispute to the jurisdiction of the courts of England and Wales or, where, as a Consumer or Client you live in Scotland or Northern Ireland, to the courts of Scotland and Northern Ireland respectively.
You may not transfer any of your rights under these terms and conditions to any other person. I may transfer my rights under these terms and conditions where I reasonably believe your rights will not be affected.
I may vary these terms and conditions from time to time. Such revised terms will apply to this Website from the date of publication. You should check the terms and conditions regularly to ensure familiarity with the then current version.
These terms and conditions together with my Website Terms and Conditions and Privacy and Cookies Policy, contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place concerning these terms and conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
I endeavour to avoid complaints or disputes, so I deal with them as follows: if you wish to instigate a complaint or dispute you should contact me by email in a timely way to state your case so I may seek a mutually agreeable solution. I will aim to respond with an appropriate answer (or answers) within five working days to allow me adequate time to investigate the grounds of your complaint or dispute and formulate one or more proposed remedies. Working days means Monday to Friday and excludes British public holidays.
I strive to follow the following code of conduct, copies of which you can obtain as follows: The Society for Editors and Proofreaders (SfEP) Code of Practice (CoP) accessible and available from https://www.sfep.org.uk/standards/code-of-practice.
James Taylor-Loftus of Taylor House, 66 Barrier Bank, Cowbit, Spalding, Lincolnshire PE12 6AQ owns and operates this Website found at https://jamestaylorloftus.com. You can contact me by encrypted and secure email here: James.Taylor-Loftus@protonmail.com, or telephone me
on +44 (0) 1223967936.
(Version 1.0 - 29 October 2018)
Model Cancellation Form
Guidance. Do either of the following:
Please copy, paste into a blank page, and then print off and post the form below to the address shown, ensuring you obtain an official receipt as proof of posting for your records. Be aware that proof of posting does not constitute evidence of receipt by me. If in doubt, use a trackable and signed for service. Alternatively,
Please complete the online submission form I have provided to the right of this Model Cancellation Form (which details and requests like information). Such submission is both secure and in a durable medium satisfying the notification needs of your cancellation.
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To: James Taylor-Loftus, Taylor House, 66 Barrier Bank, Cowbit, Spalding, Lincolnshire, PE12 6AQ United Kingdom. Email address: James.Taylor-Loftus@protonmail.com. Tel: +44 (0) 1223967936.
(Please email me to request the full postal address).
I/We[*] herewith give notice that I/We [*] cancel my/our [*] contract of sale of the following Service [*] / for the supply of the following Goods [*], received on [*] / ordered on [*]
_________________________________________________________________________ (description of the Service or Goods)
_________________________________________________________________________ (date on which the Service or Goods were received or ordered).
Service or Goods reference/receipt number: ________________________________
Name of the first Consumer/Client:
Name of the second Consumer/Client (where applicable):
Address of the primary Consumer/Client:
Postcode/Zip Code: ______________________________________________________
Signature(s) of the Consumer(s)/Client(s) (only if this form is notified on paper):
Enter any other information you believe needs to be brought to my attention here:
[*] Delete as appropriate.
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Model Cancellation Form - online submission
Your form submission will be automatically time and date stamped. (Your contact details will be kept private and secure at all times. You can view my site Privacy & Cookies Policy here)